Together with Our Customers

Sales Staff Questionnaire

Since fiscal 2019, Takara Leben has been administering questionnaires to show room visitors to gauge their impressions of sales staff and the company with the aim of building stronger relationships. These questionnaires seek to evaluate sales staff service from all perspectives, such as whether they made proposals that met customer needs, whether explanations were clear and of appropriate length, and whether they were considerate and polite.

In fiscal 2020, the questionnaire response format was changed from a postcard to using an iPad, resulting in a higher response rate and receipt of opinions from more customers.

Feedback based on the tabulated results is provided to each show room on a monthly basis and shared within departments, leading to prompt improvement in customer service and the provision of even more comfortable spaces.

In addition, opinions received from customers concerning property designs and facility specifications are useful for product planning through collaboration with relevant departments.

Sales Staff Questionnaire Sales Staff Questionnaire

Leben Community’s Community Activities

The Great East Japan Earthquake of 2011 prompted us to reassess the importance of community formation in condominiums. Leben Community believes that building direct personal relationships with condominium residents as part of everyday life not only produces greater livability, but also helps prevent crime and fosters greater assistance and support in times of need. This is why it provides support for the creation of communities of condominium residents.

Leben Community’s Community Activities
Leben Community’s Community Activities

Resident Get-Togethers

As a part of its community development efforts, Leben Community holds various types of events that bring adults, children, and whole families together while enjoying snacks and games, such as resident get-togethers where residents of new condominiums can get to know each other.

In condominiums made up of multiple buildings, we also provide support for joint summer festivals with games, food stalls and other stalls, and workshops for children that will be lifelong summer memories. In fiscal 2020, resident get-togethers were suspended to prevent the spread of COVID-19.

Resident Get-Togethers

COVID-19 Responses in Community Events

Leben Community, which provides condominium management services, believes that building direct personal relationships with condominium residents as part of everyday life not only produces greater livability, but also helps prevent crime and fosters greater assistance and support in times of need. For this reason, it supports community development among residents by holding various events. In fiscal 2020, events where large numbers of residents gather were postponed to prevent the spread of COVID-19, but seasonal events that did not lead to the 3Cs (closed spaces, crowded places, and close-contact settings) such as decorating for tanabata (a traditional star-themed festival) were held.

COVID-19 Responses in Community Events
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