Relationships with Stakeholders

Relationships with Stakeholders

Main Stakeholders
Expectations and Requests Major Responses of the Group
Definition
Customers
(corporations and individuals)
Contracting parties and tenants of condominiums and detached houses
Users of tenant buildings
Users, etc. of various services
  • Supply of valuable products and services
  • Improvement of customer satisfaction in all areas, including quality and cost
  • Supply of environmentally friendly products
  • Provision of accurate and appropriate information concerning products and services
  • Introduction of online consultation system
  • Introduction of online condominium show room system
  • Provision of “clean air and spaces”
  • Provision of properties with ZEH-M Oriented certification
  • Administration of sales staff questionnaire
  • Publication of “Smilax” quarterly
Local communities
Local communities, residents, local governments, etc. related to Takara Leben Group business
  • Prevention of accidents and disasters
  • Collaboration and coordination in solving social issues
  • Securing of employment
  • Participation in social contribution activities
  • Participation in and sponsorship of local events
  • Holding of community events at managed properties
  • Implementation of social contribution activities
  • Regional revitalization through rebuilding and redevelopment business
Trading partners
Construction contractors Businesses etc. related to the provision of various services
  • Fair and evenhanded transactions
  • Information sharing and collaboration with the aim of ensuring customer satisfaction and CSR procurement
  • Fair and evenhanded transactions
  • Collaboration and coordination in operations
Employees
Takara Leben Group employees and their families
  • Creation of prosperous lives for employees and their families
  • Human resource utilization and development
  • Appropriate evaluation and compensation
  • Respect for human rights, personality, and individuality
  • Creation of workplaces in which diverse personnel can thrive
  • Attention to occupational health and safety
  • Implementation of training programs
  • Implementation of human resource and evaluation interviews
  • Operation of help line desks
  • Introduction of a Telework System
  • Promotion of staggered commuting times and reduced working hours
  • Establishment of a Health Committee
Shareholders and investors
Individual and institutional investors
  • Maintenance and improvement of corporate value
  • Securing of stable profits and appropriate return of profits
  • Enhancement of corporate governance system
  • Creation of risk management systems
  • Appropriate disclosure of corporate information at appropriate time
  • Holding financial briefings and General Meetings of Shareholders
  • Holding individual meetings with institutional investors in Japan and overseas
  • Implementation of shareholder questionnaires
  • Participation in investor relations fairs
  • Disclosure of investor relations information on websites
  • Acquisition of external certification
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