Compliance Basic Policy
The basic policy provides that in order to carry out our corporate social responsibilities, all organizations, officers, and employees of the Takara Leben Group shall comply with laws, regulations, and social norms as well as separately established ethics rules and shall strive to serve as an example for society.
Internal Whistle-Blowing System (Help Line)
The Takara Leben Group established an internal whistle-blowing system (help line) as a means of reporting or consulting on issues such as harassment and compliance violations. The earlier whistle-blowing system was reviewed in August 2018, and we outsourced responses to inquiries to a law firm with which the Group has not conducted business in the past to serve as an outside consultation desk and also established an independent internal consultation desk that directs inquiries to the corporate auditors. We reinforced the protection of reporting individuals, the subjects of reports, persons who cooperate with investigations and others by establishing a mechanism to prevention access to information concerning consultations and reports by involved directors and took other measures. We are working to strengthen compliance management through the early detection and rectification of improper conduct and other issues.
Takara Leben administers compliance education with a variety of themes to employees and strives to create a corporate culture of legal and regulatory compliance and respect for human rights.
Personal Information Protection
We consider the protection of personal information to be part of our corporate social responsibility, and we have established a management system for appropriately protecting personal information. To ensure that all employees handle valuable personal information appropriately while carrying out their business duties, we have created a personal information protection manual, distribute a personal information usage and protection handbook, and make all employees thoroughly aware of basic knowledge and rules. We also provide internal training led by instructors that are legal experts.
Preventing Unfair Business Dealings
We actively carry out specialized training to ensure that all transactions with customers are fair. The training, which addresses conflicts of interest, aims to ensure that basic principles are thoroughly implemented, and introduces numerous case examples to expand the knowledge of attendees.
Furthermore, we strive to foster greater understanding of laws such as the Real Estate Brokerage Act, the Consumer Contract Act, and the Act against Unjustifiable Premiums and Misleading Representations.
We promote the creation of a harassment-free corporate culture in which the rights of each and every employee are respected. In fiscal 2020, we expanded the scope of training to include mid-level employees below the management level and conducted programs to raise awareness of harassment with content such as examples of workplace harassment and communication methods that help combat harassment. Furthermore, for members of sales departments, we provided training with the theme of harassment issues that involve subordinates or customers.
Dealing with Anti-Social Forces
The Takara Leben Group’s basic policy against anti-social forces is to adopt a firm stance in dealing with them. In addition to actively participating in activities to eliminate organized crime under the guidance from our legal advisor, we also collaborate with external specialized agencies, such as local police stations and legal advisors, establish a system to deal with anti-social forces.
With regard to our trading partners, we are also thorough in implementing measures for the elimination of anti-social forces through steps such as exchanging memorandums on severing ties with anti-social forces, and including clauses on the elimination of anti-social forces in our various contracts and agreements.
Social Media Policy
The Takara Leben Group sees social media as an effective means of strengthening relationships with various stakeholders and formulated a Social Media Policy as a guideline on proper use. We comply with laws, regulations, the Takara Leben Code of Conduct, and rules established by individual Group companies, and as a member of society with good judgment, we use social media with responsibility for our conduct and strive to engage in communications through effective information disclosures with awareness and an understanding of our responsibilities regarding the dissemination of information and responses on social media.
Privacy Mark System Contributor
Leben Community received Privacy Mark certification in January 2008, and has repeatedly updated its personal information management and operation measures. In January 2020, in recognition of the company’s long years of efforts to maintain and improve its personal information protection management system, and its contributions to the promotion of the Privacy Mark system, JIPDEC presented the company with a certificate of appreciation. We also focused on training to raise awareness of employees concerning the handling of the personal information and putting it to practical use. In fiscal 2020, we conducted training programs on foreseeable instances of the provision of personal information to third parties in condominium management operations and points for consideration when teleworking.
The Takara Leben Group complies with the Political Funds Control Act and does not make political contributions.