Condominium Management Quality Improvement Measures

Service Quality Management System (SQMS®)

Leben Community ensures quality using our unique service quality management system (SQMS®) to continue managing our customers’ important assets over the long term. SQMS® applies ISO 9001, an international standard for quality management systems, to condominium management. It sees condominium management as consisting of four support services (site management, financial management, asset management, and operations management) and applies the PDCA cycle to each to continuously improve quality.

Specific actions include providing feedback to the relevant departments on the opinions of condominium management association members collected through questionnaires, which leads to improvements in the quality of a wide range of services.

booklet-pg28-1

SQMS® Process Chart (Service Quality Management)

SQMS® Process Chart (Service Quality Management)
  • Home
  • CSR
  • Condominium Management Quality Improvement Measures